Returns and Refunds

Returns and Refunds 


To operate as sustainably as possible and make it fair for the community, we offer rental credit, not refunds, for unworn items. With a limited amount of stock, this prevents customers from hiring multiple outfits with the intention of only wearing one. To help find and pick the right outfit the first time round, I  offer styling and sizing assistance – just slide into @taiterouk DM’s or email 

For more information on returns please visit here.


Returns are free and super easy, simply return your item to the Post Office using the box that your item was delivered in. Please stick the pre-paid label on your mailing box, over the old label and drop it off on or before the last day of your rental. Items must be dropped at the Post Office by 12pm on the last day of your rental.

If your return date is a Sunday, you must post your return back to us by 12pm on the following Monday, and if your return date is a Bank Holiday Monday, please return it by 12pm on the following Tuesday.

Top tip: if you know it’s going to be a boozy one, make sure you plan your rental period well so that you can get over the hangover before sending your dress back. No-one wants to be sorting out returns and going to the post office on a hangover!